We want you to love your new bathroom fixtures. If you are not entirely satisfied with your purchase from Avylo Luxury Bath, we are here to make the return process smooth and simple.

1. 30-Day Return Window

You have 30 calendar days from the date of delivery to request a return for an eligible item.

2. Return Eligibility & Conditions

To be eligible for a full refund, returned items must meet the following criteria:

• Items must be uninstalled, unused, and undamaged.
• Items must be in their original packaging, including all mounting hardware, user manuals, and protective fittings.
• Custom or clearance items are final sale and non-refundable unless defective upon arrival.

3. How to Initiate a Return

1. Contact our customer care team at service@avyloliving.com with your order number and reason for return.
2. Our team will review your request and provide you with return instructions and the authorized warehouse address.
3. Securely pack the item in its original box and ship it back using a trackable courier service.

4. Refunds Process

Once your return is received and inspected at our distribution center, we will notify you via email. If approved, your refund will be processed back to your original payment method within 3–5 business days.

5. Exchanges & Warranties

If you received a defective or damaged product, please refer to our transit damage clause or email us at service@avyloliving.com for an immediate exchange.